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frequentlyasked

questions

1) The Shop

 

  • The rib drop shop opens every Thursday morning at 10am. It closes the following Monday evening at 8pm, unless products/dishes sell out sooner, at which point the shop will close beforehand.

The shop is divided into two sections;

 

  • Cardiff, Bridgend & the Vale of Glamorgan - these deliveries will take place the following week on Saturday. For example if you place your order on Thursday 1st April, your delivery will be on Saturday 10th April.

  • Rhondda Cynon Taff & Caerphilly - these deliveries will take place the following week on Saturday. For example if you place your order on Thursday 1st April, your delivery will be on Saturday 10th April.

  • If you purchase a Kapow gift voucher, this will be delivered digitally to your inbox within 24 hours of placing the order.

2) Products/Dishes

  • Where stated our dishes are gluten free, this includes the ribs, potatoes, coleslaw, and pickles. Please note our supplier who toasts and grinds our spices has flour on site, so we cannot 100% guarantee this.

  • Products are prepared in a kitchen that contains all allergens.  If you have specific dietary requirements, please contact us directly using the contact form at the bottom of the page, prior to placing your order.

  • All dishes should be consumed within 24 hours after delivery. However, the ribs can be frozen for up to 3 months, if frozen on the day of delivery. Please defrost overnight in a fridge prior to consuming, and cook as per instructions given.

3) Orders

  • Once your order is placed, you will receive a confirmation email. Occasionally this can get caught up in SPAM folders, so please check beforehand. If in doubt, please do not hesitate to contact us for direct confirmation of your order.

4) Deliveries

  • You will be contacted via text message 24/48 hours prior to your delivery to confirm your delivery slot. If you have not received a message, please do not hesitate to contact us directly.

  • We only deliver to addresses in the following areas: Cardiff, Bridgend, Vale of Glamorgan, Rhondda Cynon Taff and Caerphilly. Please do not place an order if you reside outside of these areas, unless you can safely pick up you order.

5) Heating Instructions

  • Heating Instructions for your order will be enclosed with your delivery.

6) Clean Bone Club Membership

  • We love to recognise and thank our regular customers, so if you're a repeat purchaser keep an eye out for an email to welcome you to The Clean Bone Club.

  • You can access the Clean Bone Club members area, by clicking on the link in the top left hand corner. after you have logged in. You must be a Site Member in order that we can upgrade your membership to the Clean Bone Club.

  • Discounts change on a monthly basis.